Global fintech XTB is enhancing its operations with AI integration, including a new AI-powered chat tool to handle basic client queries, freeing up staff for complex issues. Over half of XTB’s workforce is now dedicated to its Technology and Product Department.
- Broader AI integration
XTB plans to launch an AI assistant for platform support and investment insights. The company uses AI for tasks like onboarding, account migration, and sentiment analysis, enabling faster user feedback responses.
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- New offerings for 2024
XTB is rolling out a virtual wallet with a multi-currency card and Individual Retirement Accounts for Polish investors. The wallet, already available in Portugal and the Czech Republic, supports seven currencies and includes advanced security features.
- Future tech initiatives
XTB introduced automated investment plans and multi-currency exchanges in 2024, with more updates expected in 2025. “AI handles 100,000 queries monthly, empowering personalized service and innovation,” said Tomasz Gawron, Head of AI at XTB.
